JOB DESCRIPTION

Answering both general/specific customer questions about the company’s products/services is the key responsibility of a Customer Relationship Executive. Customer Relationship Officers often act as a liaison between customer service and other departments, especially sales. They bring a specific complaint from a customer to the attention of someone who can resolve the situation. They also may pass along general feedback they are hearing from customers in order to help build a better product or develop a new service. Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers are the typical duties of CRE. That includes providing help and support with installation, customization, maintenance, and upgrading of the product. Apart from answering questions and resolving issues, the duties of a CRE may include providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.